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Shipping Policy

Shipping Policy

Typically we use Fed Ex, UPS, or USPS for all of our shipping. There are some items that requires a truck delivery (pallet shipment). We make sure to ship all items discretely in plain brown boxes, or standard FedEx, UPS, or USPS boxes. In the event of a truck delivery (pallet) we will wrap the pallet in black plastic so the contents cannot be seen. All of our shipping labels will say “GEH LLC” on them. We will not include a copy of the invoice in the shipment, if you wish to have one shipped please add that to the comments before submitting the order. Otherwise, you can log in to your account on our website and print a copy of your invoice.

Please not that FedEx and UPS do not delivery on Saturday or Sunday. So all shipping days are business days only. If the item shipped on Friday, then Monday will be the second day of transit, unless Monday happens to be a holiday.

Not all items are eligible for FREE SHIPPING. Any items/orders weighing more than 70lbs, oversized items, special order and grow media will need to be shipped by truck only! We will try to find the best price and call you to confirm before completing your order.

Due to an increased amount of online fraud we will only ship items paid by credit card to the billing address. Any items paid by Paypal or money order can be shipped anywhere you'd like. Sorry for any inconvenience this may cause.

Any items paid by money order must be made out to Green Earth Hydroponics and mailed to :

Green Earth Hydroponics

9651 Portage Rd

Portage, MI 49002

We must receive the payment before processing the order. Any payment not received within 15 days of ordering will be canceled and you must submit a new order.

Typically items will leave the warehouse with in 1-2 business days. There are instances where items are Special Order or back-ordered and will take longer to ship out.

In the event of a back-order we will do our best to find out when the item will be available. We will contact you within 48 hours if the item is back-ordered and let you know when it will be available. It may be available for drop shipping only. If you find the wait to be too long we will try to find a substitute item, and if we cannot we will, in a timely manner, refund you your money back for that item!

In the event of a Special Order we may have the item shipping direct from the manufacturer/distributor. There may be an extra charge for drop shipping the item to your door. In that event we will call to inform you of the total cost before completing the order.

Drop shipping is where the item(s) come directly from the manufacturer/distributor. They charge a set fee to ship direct to the customer. In this instance we will contact you before delivery to confirm the total cost.

There are a few items which are considered Hazmat Deliveries. In the event you order one of these items there will be a $15.00 hazmat fee included to the order.

Delivery time is based from when the order was picked up from the warehouse. Not when the order was placed. Please keep in mind that we do our best to gather and prepare all of you items for delivery as fast as possible. Occasionally your order may come in separate shipments.

Order shipments may get delayed around the holidays due to the increased shipping volume. Green Earth Hydroponics is closed for all major holidays!

Policies, availability, and prices are subject to change without notice!



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